3.1 TAANZ has established a reputation as the organisation that represents professional, trust worthy, highly qualified, financially sound and bonded travel agencies in New Zealand. To become a member of TAANZ an applicant must meet specified financial criteria, be bonded, have qualified staff and operate out of premises which meet specified standards. As such, TAANZ members owe TAANZ and their fellow TAANZ members a duty to uphold and maintain these standards both individually and collectively.
3.2 TAANZ members must at all times comply with the TAANZ Constitution and Rules, the TAANZ Membership and Bonding Criteria, the TAANZ Bonding Committee Regulations and with this Code of Ethics.
3.3 TAANZ members shall comply with and agree to be bound by the terms of the Hospitality Division Accommodation Agreement and any other collective agreement entered into by TAANZ on behalf of its membership.
3.4 TAANZ members in all dealings with other TAANZ members, with customers and with principals and in the conduct of their business generally shall not engage in unfair competitive practices.
3.5 TAANZ members shall treat each other with proper consideration and respect. They must not act in a manner that damages the reputation of TAANZ.
3.6 TAANZ members shall not seek to obtain any competitive advantage over another TAANZ member by simulating or copying any name, design or style, mark or pattern used by another TAANZ member or by a principal without first obtaining the written permission of the party in question.
3.7 TAANZ acknowledges that its members are free at law to deal with all travel agents irrespective of whether they are members of TAANZ or not and irrespective of whether they are bonded or not. However, if a TAANZ member deals on any terms whatsoever involving payment of any commission or remuneration in lieu thereof in respect of international air services, or facilitates purchase on any terms whatsoever in respect of international air services, with persons holding themselves out as travel agents, who do not provide members of the public with protection by way of a bond based on turnover, or some other legitimate form of consumer protection, or, who are not approved passenger agents of the carriers with whom they are attempting to arrange travel on behalf of customers (as those words are defined in the Civil Aviation [Passenger Agents Commission Regime] Notice 1983 (“the Notice”)), such conduct will be deemed by TAANZ to be contrary to the Notice and inconsistent with both this Code of Ethics and Practice and with the responsibilities that go with being a member of TAANZ. Members undertaking such conduct may, as a consequence, have their membership of TAANZ terminated pursuant to the Rules of the Association.
3.8 Should a dispute arise between two TAANZ members each will promptly respond to the reasonable requests of the other made with a view to resolving the dispute. If the dispute cannot be resolved, then, if both parties agree, the dispute shall be referred to the TAANZ Board for resolution. For a dispute to be referred to the TAANZ Board for resolution, both parties must agree that the decision of the TAANZ Board shall be final. The TAANZ Board shall, as appropriate, seek the advice or assistance of a solicitor in formulating its decision.