Contact us

  • c/o Level 2, Inspire House, 125 Featherston Street, Wellington
    PO Box 1888,
    Wellington 6140, New Zealand
  • Ph: 04 496 4884


It is vitally important to TAANZ and its membership that every TAANZ member maintains and promotes the reputation of travel agents. TAANZ members also subscribe to the TAANZ code of ethics. If you are having a problem with your travel agent we may be able to assist you. It is one of our roles to act as an independent mediator in any disputes between a member travel agent and their customer. All TAANZ members subscribe to a Code of Ethics that they must abide by. If you have an issue with travel arranged by a TAANZ member please review these guidelines.

Ensure you have given the travel agent every opportunity to rectify the problem. Approach the consultant you have been dealing with and if the matter is not satisfactorily resolved then refer the matter to the agency manager.

If this fails, then TAANZ may be able to assist.

Firstly, check and see if the travel agent concerned is a member of TAANZ by searching our database. TAANZ has no ability to mediate with non-member agents.

Secondly, contact TAANZ and provide us with a written statement that outlines your complaint.

We will contact the agency management and seek to mediate on your behalf.

Email us, with your supporting documentation to