About TAANZ

There is no government licensing for travel agents in New Zealand. The Travel Agents’ Association of New Zealand (TAANZ) is a self – regulating trade organisation representing the travel agent, travel broker and tour operator distribution system in New Zealand. TAANZ and its members promote the use of a travel agent; quality standards, ethical business practices, safe travel, unbiased options and professionalism.

TAANZ works with its members to promote a Code of Ethics and Practice, and to stimulate, encourage and promote the desire to travel. We also work with ServiceIQ to train staff in the skills required for the 21st century – customer relations, selling skills, ecommerce, new technology, the law and the travel industry.

All members must meet strict membership and financial criteria and be subject to at least two financial reviews each year by the TAANZ Bonding Authority. All members participate in the TAANZ Bonding Scheme for the protection of the consumer.

Sale and distribution of travel products is a dynamic marketplace and continues to change to meet the needs of the travelling public. Most TAANZ members are aligned to brands and groups including First Travel Group, Helloworld, House of Travel, Mondo, World Travellers and You Travel and typically operate from a commercial business premise that customers can visit. Many TAANZ members also utilise the services of travel brokers to reach their customers. Travel brokers operate from home offices and within their local communities offering travel agency services supported by the TAANZ member they are contracted to. Travel brokers must be registered with TAANZ and approved by TAANZ to sell travel on behalf of the TAANZ member agent. Travel Brokers are not TAANZ members themselves but operate to a set of guidelines maintained by their host agent to ensure travellers peace of mind particularly in respect of the handling of customer funds.

TAANZ members enjoy many benefits by being part of the preferred New Zealand trade association

Value  Benefit
Professionalism and Standards As a TAANZ member you actively engage in training, standards, qualifications and maintain a high level of professionalism. Your TAANZ accreditation is an important industry standard that non TAANZ members do not meet.
Media Through our regular TAANZ Talk messaging, in trade and mainstream media, we’ll have information and opinions on the trade that you need to know. We also provide you information on the value of your membership in FAQs that will help customers and your staff understand the TAANZ proposition.
Tool kit Travel is not a licensed industry. TAANZ provides its members with its tool kit to help you with the law, the consumer, your membership and your business.
Traveller Awareness We’re promoting the use of the travel agent and working with your groups in co-operative advertising to make sure the travelling public understands the value and difference of the TAANZ travel agent.
Financial Services We provide 4 different options for your IATA bonding requirements and through our bonding authority assist you to keep your business financially in check.
Advocacy Locally and globally TAANZ is in your corner working for you ensuring you a fair go with the airlines, IATA, the banks, competition and other regulatory matters.
Mediation If you end up in a tangle with a customer we can help support you through that with advice on our code of ethics and the law.
Benchmarking We benchmark your business against the membership averages so you can assess your performance across a number of important KPIs.
Recognition and Reward TAANZ hosts the National Travel Industry Awards each year. Whether a sponsor, an entrant, or a guest, these awards recognise excellence across our diverse industry. Winners proudly display this unique selling point in their marketing to travellers.
At Your Service TAANZ provides a range of membership services that will vary in need from agent to agent. We will regularly ask your opinion in survey, at your brand meetings, through committees and at your conferences. We’re here to help. Let us know what you need and what you’re thinking.

Detailed Business Plan 2017/2018
Latest TAANZ Annual Report (2016)
View the TAANZ Constitution & Rules
TAANZ Code of Ethics & Practice

The TAANZ Board of Directors current as at September 9th 2016

PRESIDENT – Mr Andrew Bowman, MNZITT

Managing Director – First Travel Group
Level 4, 187 Broadway, Newmarket, Auckland 1023
PO Box 2926 Shortland Street, Auckland 1140
DX CX10156 Auckland
Ph: 09 524 1623
Mob: 021 309 335
Email: andrew@first-travel-group.co.nz

VICE PRESIDENT – Mr Mark Abbot

Representing House of Travel Holdings Ltd
MDS Law Ltd
Barristers and Solicitors
Level 1. 334 Lincoln Road
PO Box 185 Christchurch
Ph: 03 379 1930
Mobile: 029 288 2810
Email: MarkAbbot@mdslaw.co.nz

DIRECTOR – Mr Simon McKearney

Executive General Manager – helloworld Ltd
Level 5, Chorus House, 66 Wyndham Street
PO Box 505, Auckland 1140
DX CR51001 Auckland
Ph:      09 3071851
Email:  simon.mckearney@helloworld.co.nz

DIRECTOR – Mrs Wendy van Lieshout

General Manager Retail – helloworld Ltd
Level 5, Chorus House, 66 Wyndham Street
PO Box 505, Auckland 1140
DX CR51001 Auckland
Ph:      09 3071845
Mobile:  021 243 5412
Email:  Wendy.vanLieshout@helloworld.co.nz

DIRECTOR – Mr Brent Thomas

Commercial Director – House of Travel Holdings Ltd
5th Floor, GE Building, 8 Tangihua St,
PO Box 2837
Auckland, New Zealand
Ph:     09 358 8271
DDI:    09 358 7826
Mobile: 027 451 9007
Email:   brent@hot.co.nz

DIRECTOR – Mr John Willson, MNZITT

First Travel Group Ltd
Level 4, 187 Broadway, Newmarket, Auckland 1023
PO Box 2926 Shortland Street, Auckland 1140
DX CX10156 Auckland
Ph:       09 524 1610
Mobile: 021 821 944
Email:  john@firsttravel.co.nz

Founded: 1962
Full Members – 303
Additional Branch Locations – 80
Total – 383
Allied Members – 72
Number of selling staff employed by TAANZ full members & branch locations – 2,133
Number of Approved Travel Brokers employed by TAANZ full members – 564
Value of travel business written by TAANZ full members – $2.69 billion (Dec12-Oct13)

SECRETARIAT

Travel Agents’ Association of New Zealand

Level 3, Tourism & Travel House, 79 Boulcott Street
PO Box 1888, Wellington 6140
DX SX10033, Wellington
Ph:      04 496 4884
Fax:     04 499 0786
Email:   info@taanz.org.nz

CHIEF EXECUTIVE

Andrew Olsen

DDI:         04 495 0813
Mobile:    027 255 2549
Email:  andrew@taanz.org.nz

MEMBERSHIP SERVICES
& COMMUNICATIONS MANAGER

Emmy Hanrahan

DDI:    04 496 4884
Email: emmy@taanz.org.nz

TAANZ BONDING AUTHORITY

(Open 8:30am-1:30pm Mon – Thurs)

Tom Leckie, ACA

Level 3, Tourism & Travel House, 79 Boulcott Street
PO Box 1888, Wellington 6140
Ph:      04 473 4330
Fax:     04 499 0786
Email:   bonding@taanz.org.nz

ADMINISTRATION ASSISTANT – Mary Hall

TAANZ SOLICITOR

A R (Andy) Marshall, LLB (Hons)

Gault Mitchell & Co
Level 4, 22 The Terrace
PO Box 645, Wellington 6140
DX SP 26507, Wellington
Ph:      04 472 5074
Fax:     04 471 0835
Email:   arm@gaultmitchell.co.nz

ACCOUNTANT

Shelley Lancaster

DDI:     04 496 4891
Email:  shelley@tianz.org.nz

TAANZ AUDITOR

Grant Thornton

Level 15, Grant Thornton House
215 Lambton Quay
PO Box 10712, Wellington 6143
Ph:      04 474 8500
Fax:     04 474 8509

CLAIMS ASSESSOR

Christine Armstrong

Ph:     021 875399
Email:    carmstrong.taanz@gmail.com

BANKERS

ANZ Bank New Zealand Ltd